Cancellation policy
LEGAL DISCLAIMER
The information provided on this page is solely a general and superficial explanation of how website operators should draft their own cancellation policy. This article does not constitute reliable legal advice or a specific course of action, as we cannot assess business relationships with customers and visitors in advance. We therefore recommend that website operators seek legal advice and support when drafting their own cancellation policy.
CANCELLATION POLICY - THE BASICS
A cancellation policy is a legally binding document that defines the legal relationship between website operators and their customers regarding refunds. Online businesses that sell products are sometimes required (depending on local laws and regulations) to present their exchange and refund policies. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help avoid legal claims from customers who are dissatisfied with purchased products.
CONTENTS OF CANCELLATION POLICIES
Generally, cancellation policies cover these topics: timeframes for requesting refunds; full or partial refunds; conditions for receiving a refund, and much more.